When connecting moths to a laptop via a generic USB I get the solid green lighy but the apps stay greyed out. I am not therefore able to configure the Moths. Do I need a moth-specific USB cable? Cables didn't come with moths on purchase and not seen any for sale on OA website or mentioned in chats.
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Hi Stephen, All USB cables intended for data transmission will work. However, there are a lot of USB cables floating around that are intended to be used as charging cables and do not have any data wires included. Most connection problems turn out to be due to the use of a charging cable so double check that first. What operating system are you using? Alex