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My AM and the configuration app don't communicate

in Configuration Support

I have two AM ver 1.2.0 which I have used since 2021. Now I can't configure them.

Have tried to change cable since the old one was a bit worn. Upgraded the app to ver 1.9.0.

But still Device ID and battery status will not show up in the app.

The AM unit shows green light when connected and USB/OFF is set. I have a Win11 laptop.

Can you help me?

/Stefan

21 comments

21 Comments

Stefan Sehlstedt

Mar 27, 2023

Do you have any idea how to identify the problem? Am I the only one with this issue?

Plan C would perhaps be to try another pc...

Stefan Sehlstedt

Mar 23, 2023

The device is not recognised by AudioMoth Flash App or AudioMoth Configuration App.

Andy

Mar 21, 2023

Do you have any of the other AudioMoth Desktop Apps open at the same time (including the AudioMoth Flash App)?

Alex Rogers

Mar 26, 2023

Replying to

I think this must be a firewall, virus protection or another USB driver interfering with AudioMoth's USB HID interface. Have you installed other software since the last time that AudioMoth was working correctly?

Stefan Sehlstedt

Mar 26, 2023

Replying to

Yes, two weeks ago I installed a software to count the numbers of exposures of my camera. It did not work and i have tried to uninstall the software. Found only a canSDK.dll in program folder and erased that. Still the same problem.

Stefan Sehlstedt

Mar 27, 2023

Replying to

Hi again. Just tried to use antoher laptop and managed to configure my both AudioMoth devices. Excellent!! Now I can continue recording.

But it would be nice to solve the problem on my own laptop...