Delivery costs

Hello,

Here are some answers to the questions above:

AudioMoth GroupGet Campaigns

For the AudioMoth GroupGet campaigns import duties/VAT is added during checkout for anyone in the UK or EU, the rate added is 20% of the subtotal:

We ship the units for EU/UK orders to a company in Europe in one or two large bulk shipments, they then ships out all of the EU/UK orders. This is to reduce the cost of the shipping in Europe from what it used to be, and we pay the Import Duties/VAT in one big payment rather than every customer having to pay customs for each of their orders (which would usually take much longer).

Shipping times are generally fairly quick for Europe due to those orders only having to go through customs all at once rather than each individual country and order in Europe (processing times can vary greatly in customs depending on the country).

All other orders in the world are shipped directly from GroupGets in the USA, those orders outside of the US and not in Europe would be responsible for any import duties. Those should be generally fairly fast shipments, although depending on the country custom processing could be 1 day to 30 days (although if you use DHL as a shipping method this is generally much faster through customs).

Shipments within the US only pay tax currently if the order is placed in Nevada where we are based.

GroupGets Store

All orders outside of the USA are responsible for any import duties or taxes when the order reaches the destination country. The tax rate would vary by each individual country and the product type.

Shipping is generally very fast if you choose DHL or another fast shipping type from FedEx such as International Priority or USPS Priority Mail Express. We personally recommended DHL as it is generally the fastest shipping method, and it generally goes through customs much faster than FedEx or USPS. As long as you have a correct phone number and email on your order, DHL or customs will contact you with whatever the import duties cost. Once they are paid the order will make the last part of the journey to the order recipient.

Shipments within the US only pay tax currently if the order is placed in Nevada where we are based.

please help me to get in touch? If the email contact is not supposed to be posted, could you perhaps email me? I'm b.helm@rug.nl.

Thanks!

Hi Sue, I also need to order ASAP. Have you heard back from anyone? Also, I'm based in the Netherlands. Are you somewhere close, so we could perhaps share an order?