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AM not connecting to the computer

I have a problem with device. I tried to connect the device with my computer but the device doesn´t work. I tried to change the battery and also connect the device with another computer but the device still doesn´t work. I don´t know what´s wrong. Can you help me with this problem?

3 comments

3 Comments

Alex Rogers

Oct 03, 2022

Can you describe what you mean when you say it 'doesn't work'? Does the Config App not recognise the device? Has this device previously worked with this computer? Most communication problems between the computer and the AudioMoth are due to the USB cable being a charging cable that does not support data transfer. Try another USB that you know works for data.

lucia.fabriciova

Oct 04, 2022

Replying to

The device doesn't connect to the computer. I use the same cable to connect and pair all devices which I have the others connect a pair without any problem. When I connect the others devices blinks green light and just this one device doesn't work. I connect the device and it does nothing.

Alex Rogers

Oct 04, 2022

Replying to

It would be worth following the instructions under the 'Manually Switch to Flash Mode' menu option in the Flash App to see if you can get it to start in flash mode, and can reload the firmware.

It sounds like a hardware failure though the cable and computer work with other AudioMoth. Does it make a recording if you switch to DEFAULT mode with a SD card fitted?