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AudioMoth cannot be configured

Hi - apologies if this has been solved somewhere else, I have searched previous Forum messages on this but none seem to cover my particular issue.

I have three AMs (1.2.0) which I have always succesfully configured using a Windows 10 desktop computer. Up until now. When I plug any of the units these are not recognised by the PC. I have updated the Configuration app and the flash app just in case, I have changed batteries, I have tried different cables but no luck. Is there anything I should be updating in Windows.

Any pointers would be much appreciate - hopefully it's something simple. Many thanks,

Angel

12 comments

12 Comments

The Team

Dec 21, 2021

It doesn't appear to be. I'd have another go with a different cable if you can.

angel.perezgrandi

Dec 21, 2021

Replying to

I found a third cable and it worked - what are the chances of two separate (relatively new) cables not working? But there you go. Thanks again for all the help!

Alex Rogers

Dec 21, 2021

Replying to

@angel.perezgrandi Some USB cables are really just charging cables without the data connections. These are more secure as you aren’t potentially connecting your phone to a random device but the USB standard didn’t really foresee this and there is no standard marking to indicate this. Sometimes they don’t have the USB logo but there is no hard rule.

angel.perezgrandi

Jan 01, 2022

Replying to

@Alex Rogers Alex, thanks for taking the time to explain. I had assumed all USB cables worked the same. Happy New Year

angel.perezgrandi

Dec 21, 2021

This is the list I have , with one AM plugged to the USB port- is it any of these?

The Team

Dec 21, 2021

It's probably not related to Windows as the device should always appear in Device Manager no matter the version. It could either be a cable issue or intermittent USB connector. As its happening on all three devices, it is most likely the cable or the USB connector on the PC side. I'd try a few more different cables if you can.

angel.perezgrandi

Dec 21, 2021

Replying to

Ok I will try that. As for Device Manager: where does it usually appear: is it under Disk Drives or under Universal Serial Bus Controllers?

Thanks for all the help

The Team

Dec 21, 2021

Replying to

It should appear under 'Universal Serial Bus Controllers'

The Team

Dec 21, 2021

Have the USB cables you've tried worked previously on other AudioMoths?

angel.perezgrandi

Dec 21, 2021

Replying to

Yes cables worked previously and are only used for that, always left there next to PC for when needed. Nothing much has changed in terms of what I do, other than I'm offered the upgrade to Windows 11 now - would that be something to consider?

The Team

Dec 21, 2021

Do they appear in Device Manager? When you plug the AMs into the PC by USB do any of the LEDs light up?

angel.perezgrandi

Dec 21, 2021

Replying to

Thanks for the quick reply! No, they dont appear in Device Manager and yes the Green LED light up and stays constantly lit.