Hi, What operating system are you using? Nearly all connection problems turn out to be due to the USB cable being a charging cable and not having the correct data lines. Double-check the cable first. Alex
Some USB cables are only charging cables and have no data lines inside. These typically aren’t marked as the standard didn’t really anticipate their existence. In the first instance try another cable that you know allows data transfer.
Hi, What operating system are you using? Nearly all connection problems turn out to be due to the USB cable being a charging cable and not having the correct data lines. Double-check the cable first. Alex