software update

Hi Pete,

Yes, the 10 you ordered will have the latest software.

Thanks,

Andy

Hi Andy,

that would be great, I have tried but every time I get the message you can not run this app on your pc, my phone number is 07774454266, I am normally home after 16:15 but not on Wednesdays.I have got 10 on order will these already have been sorted for the new software.

Regards Pete

Hi Pete,

I'll send you an email to arrange a call to get this working. I am putting together a walk though video to help out updating the hardware too.

Thanks Andy

Hi Andy,

I am running windows 10 on both of my laptops, one is a Lenovo the other is a HP, the HP gives me a open command window the Lenovo gives me a open powershow window, the later does not reconise the flash.exe and the HP does but it still tells me that I can not run this app on this PC.

Regards Pete.

Hi Pete,

Do you have Windows, Mac or Linux? If you have Windows, the first thing you can try, when you get to Step 3, is to make sure that you open the command window in the folder where you downloaded the flash.exe. This can be done in Windows by holding the shift key while clicking the right mouse button over the folder containing flash.exe. This brings up the following menu.

If you click on "Open command window here" and run the flash.exe. It should work.

If you are using another operating system other than Windows let us know.

Thanks,

Andy

Hi Andy,

I am still having problems, I can't run flash on either of my laptops, not sure what I am doing wrong

Hi Pete,

There are two stages to update to version 1.1.0. First, you need to update the hardware by following this link https://www.openacousticdevices.info/flashing, then install the new config app

https://www.openacousticdevices.info/config. Let us know how you get on.

Thanks,

Andy

Hi Andy,

Thanks for that I have now got the software working but now have another problem, I have set the device to 48 sample rate and recorded some sounds but for some reason it is recording at a sample rate of 13428728 Hz, not sure what I am doing wrong.

Regards Pete

Hi Pete, There should be a way of restoring quarantined items from McAfee. I don't use it, but I had a quick google and found this which should solve the issue. http://download.mcafee.com/products/webhelp/4/3081/GUID-D8455535-C698-4BCC-AC38-1FFF46501FEB.html. Thanks, Andy