To test this feature, visit your live site.

The computer does not see audiomoth.

The computer does not see audiomoth. The green light is solid on. I checked different cables, what else can i do? Is there a service somewhere where I can send it? How to reset your device ?

8 comments

8 Comments

Merryl Gelling

May 21

I have exactly this problem. My device records, and when plugged in to my laptop shows a solid green LED in USB/OFF mode. However I can't get it to communicate. I've looked at data cables but am lost with what is appropriate - please could you give some more guidance so I get the right one? Thanks

Alex Rogers

May 22

Replying to

Hi Merryl, What operating system are you using and what type of USB socket does your computer have - USB-C or older square USB sockets? All USB cables sold for data transmission will work. Cables that typically come with phone chargers often have no data lines and will not work. Alex

Edited

Merryl Gelling

May 22

Replying to

Thanks Alex. I'm running windows 10 and have the older square/rectangular USB port. I've ordered something that I think (hope!) will work but any further insights would be appreciated!

Alex Rogers

May 22

Replying to

Any USB-A to micro USB that mentions data in the blurb will work. https://www.amazon.co.uk/Amazon-Basics-Charging-Transfer-Gold-Plated/dp/B0711PVX6Z/ref=asc_df_B0711PVX6Z/ Cables that came with a phone charger sometimes don't work as they sometimes have the data lines removed.

Alex Rogers

Mar 24

Hi Mark, What operating system are you using? Problems communicating are nearly always cable and then operating system issues. It is very unlikely it is an issue with the AudioMoth. When you say ‘the computer does not see the AudioMoth’ can you describe what you expecting to happen? The AudioMoth should be visible to the AudioMoth Config App but will not appear as a USB drive. Alex

Mark Twain

Mar 24

Replying to

Hi Alex, Thank you for getting back to me. I tried both, windows and mac. Audiomoth configuration App do not see audiomoth at all, the green tab on bottom is not active. No clock.

I would like configure the device, set a clock etc.

Alex Rogers

Mar 24

Replying to

Does the AudioMoth make a recording if you switch to DEFAULT with an SD card? If it doesn't work on either Mac or Windows, and the green LED shows when in USB/OFF, then this is most likely a problem with the USB cable. Many USB cables are just charging cables and do not have the data lines necessary for communication.

Mark Twain

Mar 24

Replying to

It does record ! Will order data USB C cable and let you know. Thank you.